It’s No Longer JUST the COI that Gets You in Trouble – There’s a New Monster in Town

Without using hyperbole, thousands of certificates of insurance (COIs) are issued every day, and again without hyperbole, most of them are issued improperly. In fact, your agency may have issued an improper certificate as recently as this morning. What is it about certificates of insurance that can get an agency in trouble? If there were

Why Does Your Agency Need a New Website?

I recently attended my first InsurExpo at IIANC. I did not only meet many of our great members but also had the pleasure of doing the presentation with Sydney Roe. For those of you who don’t know her, she’s the digital content manager for TrustedChoice.com. As a passionate advocate for the agency channel, she’s constantly

A Message from Aubie

People often ask me about my outlook for the insurance industry and the independent agency system.  Whether you see the expression “may you live in interesting times,” as a blessing or a curse, there seems to be little doubt that we do indeed live in interesting times. As one looks to the short-term future (three

Concurrent Causation Revisited

A recent ruling by the Florida Supreme Courts (FSC) is creating a stir in Florida insurance markets and may have national repercussions.  In December of 2016 the FSC handed down its review of a decision by the Second District Court of Appeals (DCA) in American Home Assurance Co. v. Sebo (141 So. 3d 195 (Fla.

How Being a Listener Increases Customer Satisfaction and Sales

The following is a guest blog post by The Omnia Group. Hear from them at a breakout session at this year’s InsurEXPO17. Naturally talkative people are fun, they’re engaging, we love to listen to them describe events and tell stories. They are colorful and expressive. Often, people tell them they should be in sales. And,

3 Reasons NOT to Attend InsurEXPO17

Hopefully you have heard the buzz about InsurEXPO17, the largest insurance industry event and trade show in North Carolina. If not, mark your calendar for April 6-7 at the Sheraton Imperial RTP in Durham, NC! If you’re on the fence about attending, here are the top three reasons NOT to attend this awesome event: You

Do You Really Need a Marketing Plan?

Several years ago I consulted with a start-up online company. The founder “Jack” had a grand vision to grow the company into a multi-national powerhouse. He even walked around singing “Billionaire” by Travie McCoy and Bruno Mars. (Yep, that was annoying!) Jack had plenty of vision and desire. He had even assembled an impressive group

InsureTech Connect 2016 – A Las Vegas Recap

We’ve all heard about the tremendous amount of venture capital that has been invested in hopes of disrupting various parts of the insurance value-chain.  When I heard about InsureTech Connect 2016, the conference that brings together the tech firms with the insurance industry, the opportunity to attend the conference billing itself as, “The Biggest Thing

Kidnap, Ransom & Extortion: The Truth Behind the Policy

As part of the IIANC PARTNERS program, our Presidential PARTNERS are able to submit a guest blog posting to our blog, Insurspective. Please see below from IIANC Presidential PARTNER Great American Insurance Group.   The Truth Behind the Policy Every year, thousands of people are kidnapped for ransom worldwide. All manufacturers are potentially vulnerable to

Grow Your Agency with Progressive Auto and Renters Bundles

As part of the IIANC PARTNERS program, our Presidential PARTNERS are able to submit a guest blog posting to our blog, Insurspective. Please see below from IIANC Presidential PARTNER Progressive.   It’s easy to bundle Progressive Personal Auto and Renters policies to protect your customers’ valuables.  Our Renters product offers coverage for items, like TVs,